Cookie Policy

SUMMARY

We want to ensure that we're clear about your privacy when using our websites (as defined in our Privacy Policy). As a TRIDEX Global1 customer we can assure you that your personal information is treated with the highest levels of care. We recommend reading our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared with our Third Parties.

For the purposes of this Cookies Policy, any reference to TRIDEX ("we", "us" or "our") includes these brands and websites.


What is a cookie?

A cookie is a small computer file which may be downloaded to your computer's hard drive when you visit a website. Cookies are harmless files which can help improve your experience of using a website because, among other things, they help to:

  1. understand your browsing habits;
  2. respond to you as an individual by tailoring our services to your needs, remembering your preferences and what you do and do not like;
  3. monitor which pages you find are useful;
  4. understand the number of visitors so that we can analyse data about web traffic which helps us improve our user experience.

A cookie doesn’t gives us access to your computer or any information about you, other than the data you choose to share with us.

TRIDEX also works with third parties in providing you services through our sites and they may set a cookie on your computer as part of this arrangement.

There are a couple of different cookie types, these are:

  1. Session cookies are deleted as soon as you close your browser, most cookies fit this profile.
  2. Persistent cookies, are stored on your computer either until you delete them or they expire. For example, the cookie used to keep you signed in to your account expires after 90 days.

You can choose to accept or decline cookies. Almost all web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.


How we use cookies

Functional - To help improve the user experience and quality of our websites we use a set of cookies to track visitors to help understand how they browse the sites. On first visit the cookies are placed on the site to track their user journey including; where they click, where they visit, what problems they have, etc.

Interactions and analytics – These help us to see what content and articles are of most interest to you. All information is anonymous and we can’t tell who has seen what.

Tracking or Advertising – These cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioural” or “targeted” advertising) on the websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the websites and other websites. For example, these cookies remember which browsers have visited the websites.

To enable us to deliver the best user experience possible we may add new services using cookies on occasion. We will aim to keep cookies information provided here as accurate as possible and all reasonable efforts to review and update the details.


Third Party Cookies and Content Sharing

Using the TRIDEX sites you may see cookies from third party providers being delivered.

Many of these providers will be using cookies to track advertising or to help deliver a better experience for our customers, as detailed in “How we use cookies” above. However some content on TRIDEX sites, such as embedded video, may lead to third party providers such as YouTube or Wistia setting cookies on your computer, in this case you should refer to their privacy policy statements.


Cookies we use

Cookie

 

Description

 

Expires

Related to

__gid, __ga

 

These cookies help us understand and improve our users' experience of our Site.

 

 

Session

Google Analytics

__utma

 

Used to differentiate between users and sessions. Updated whenever new data is sent to Google Analytics.

 

2 Years

Google Analytics

__utmz

 

Used to keep track of the traffic source or campaign, revealing some information on how the user reached the website. Updated whenever new data is sent to Google Analytics.

 

6 Months

Google Analytics

__cfuid

 

The "__cfduid" cookie is set to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.

 

Session

Tracking

__hstc

 

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

 

2 Years

Hubspot

__Hubspotutk

 

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

 

10 Years

Hubspot

__hssc

 

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

 

30 Mins

Hubspot

__hssrc

 

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

 

Session

Hubspot

__atssc

 

Used to manage the share count, until the sharing cache is updated.

 

2 Years

Social

__atuvc

 

Used to show you an updated share count for an article, if you yourself share it and return to page later, but before the sharing cache was updated. No info from this cookie is sent back to AddThis. It is created and used only on the client.

 

2 Years

Social

__zlcmid

 

Used to allow you to continue a chat with us as you view different pages on our site, or if you come back to the site later. If you choose to disable this service from the live chat window's options menu or the 'ON'/'OFF' switch above, the __zlcprivacy cookie is set to remember that decision and the - __zlcmid cookie is deleted.

 

 

 

Live Chat (Zendesk)


Further information

If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off visit www.aboutcookies.org please note this is an external website and TRIDEX is not responsible for the accuracy of the information on this site.


1 TRIDEX Global companies include; Swift Industrial Supplies Ltd, TRIDEX UK Ltd, TraffiSafe Ltd.

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