Why Serco Trusts Swift360 to Innovate New Products & Rationalise Their Product Range

THE COMPANY

Serco is a FTSE top 250 public services company managing over 500 contracts worldwide. Employing over 50,000 people, Serco carry out business internationally across the UK & Europe, North America, Asia Pacific and the Middle East.

Serco operate in five sectors:

  • Defence
  • Justice and Immigration
  • Transport
  • Health
  • Citizen Services

Swift360 have been working alongside Serco to supply their Environmental Services team.


THE GOAL

In the search for reduced costs but higher quality products, Serco came to Swift360 for help.

To achieve the level of product rationalisation Serco sought, our RPD team designed and developed a new product from the ground up. Our high visibility 4-in-1 waterproof breathable coat, alongside a high visibility bodywarmer, replaced the 4 different types of outerwear Serco were previously using. 


Swift360 developed a new 4-in-1 breathable coat which means we no longer have to buy 2 or 3 garments. The introduction of new safety footwear has delivered excellent value for our budget and comfort for the wearers. We are a very diverse business and I have recommended my colleagues in other divisions to give them a try.

Procurement Manager, Local Government and IT, Serco

THE RESULTS 

Through innovating 2 bespoke garments, Swift360 saved Serco £17.00 per person and helped to keep their workforce warm, dry and happy.

For customers like Serco, it’s our specialist knowledge and ability to design new products that puts us ahead of the game. We understand the day-to-day issues that their workforces face and we develop, source and supply the best possible PPE and Workwear solutions in a cost-effective manner, whilst delivering essential protection to frontline staff. In addition to this, our Account Manager visits the Serco depots every quarter to ensure our products are doing the job properly.


We currently deliver waste management, street cleansing and grounds maintenance services to 17 local authority customers with our 2000+ workforce. We have used Swift360 for approximately 10 years, during this time working in partnership, we have developed industry leading uniform and PPE choices for our staff. Swift360 have a passion for innovation and provide a first class service led by their customer focussed management team. Swift360 will work with you to understand your requirements, if something is not quite right they will work hard to find the right solution. With our all-encompassing workforce, when modifications need to be made , this has to be done with no fuss and at a minimal cost and Swift360 have never let us down. I would have no hesitation in recommending Swift360 to any business looking for a reputable, trustworthy, professional, customer focused supplier.

Antony Draper, Project Manager, Serco Direct Services

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